Terms & Conditions
Customer Care
At HeavenlyKraft, we are dedicated to providing our customers with the highest level of customer care. The following terms and conditions outline our commitment to ensuring that your experience with us is a positive one.
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Order Processing:
We strive to process all orders as quickly as possible. However, please note that some items may have a longer processing time. We will do our best to keep you informed of any delays and will provide an estimated delivery date upon request.
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Communication:
We will communicate with you via email or phone to confirm your order, provide tracking information, and address any questions or concerns you may have. It is important that you provide us with accurate contact information to ensure that you receive timely and accurate information.
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Shipping:
We offer a variety of shipping options to ensure that your order arrives when and where you need it. Please refer to our shipping policy for more information.
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Returns and Exchanges:
If for any reason you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy. Please refer to our return and exchange policy for more information.
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Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately. We will provide instructions on how to return the item and will either replace the item or process a refund for the purchase price, including shipping and handling charges.
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Privacy Policy:
We are committed to protecting your personal information. Please refer to our privacy policy for more information on how we use and protect your data.
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Contact Us:
If you have any questions or concerns about your order or our products, please don't hesitate to contact us. You can reach us by email or phone and we will do our best to respond to your inquiry as quickly as possible.
Privacy & Safety
At HeavenlyKraft, we are committed to protecting the privacy and safety of our customers. The following terms and conditions outline our policies and practices regarding the collection, use, and storage of personal information.
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Collection of Information:
We collect personal information from our customers when they place an order, create an account, or participate in promotions or surveys. This information may include name, email address, mailing address, phone number, and payment information.
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Use of Information:
We use the personal information we collect to process and fulfill orders, communicate with customers, and improve our products and services. We may also use the information to send promotional materials or survey requests.
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Sharing of Information:
We do not share or sell personal information to third parties except as required by law or to protect the rights and safety of our customers or others.
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Storage of Information:
We take appropriate security measures to protect personal information from unauthorized access, alteration, or destruction.
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Cookies:
We use cookies on our website to improve the customer experience and to track usage patterns. Cookies are small text files that are stored on your device and can be used to remember your preferences and login information.
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Customer Access:
Customers can access, update, or delete their personal information by logging into their account or contacting us directly.
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Changes to Privacy Policy:
We reserve the right to update or modify this privacy policy at any time. We will notify customers of any significant changes via email or by posting a notice on our website.
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Contact Us:
If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact us. You can reach us by email or phone and we will do our best to respond to your inquiry as quickly as possible.
Wholesale Inquiries
At HeavenlyKraft, we are pleased to offer wholesale opportunities to interested buyers and resellers. The following terms and conditions apply to all wholesale enquiries and orders.
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Minimum Order Quantity:
We have a minimum order quantity of 10 units per product line for wholesale orders.
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Pricing:
Wholesale pricing is based on the quantity of items ordered and may be subject to change. Please contact us for current pricing and to request a quote.
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Payment:
Wholesale orders require a 50% deposit at the time of the order. The remaining balance is due upon shipment of the order. We accept payment via bank transfer and all major credit cards.
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Shipping:
Shipping costs will be calculated based on the weight of the order and the shipping destination. We will provide a shipping quote upon request.
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Lead Time:
Lead time for wholesale orders is typically 2-4 weeks. We will provide an estimated delivery date upon request.
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Returns and Exchanges:
All wholesale orders are final. Returns and exchanges will only be accepted for defective or damaged items.
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Contact Us:
If you are interested in becoming a wholesale customer of HeavenlyKraft, please contact us with your business information and details of the products you are interested in. We will get back to you with more information and to discuss your wholesale enquiry further.